Jameseh

If I have problems with the overseas call centres I just call retentions and state before I say anything else that the reason I am calling is I cannot understand the overseas staff, so far every time they have understood and helped without query.

If VM start promoting having UK centres in any way shape or form, those who would not get the UK staff would feel like they are second rate customers and go elsewhere.

So your idea is good in theory but the execution is near impossible.