Quote:
Originally Posted by Masque
It is very rare that you would ever get to speak to a 2nd line agent as they do not usually take calls from 1st line agents.
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Well I did say it would be refreshing.
!st line 2nd line who gives a toss just transfer me to someone who
has a clue and some will to try and do the job they are paid to do.
---------- Post added at 19:31 ---------- Previous post was at 19:28 ----------
Quote:
Originally Posted by Risco
The problem with their call centres is not the fact they are Indian, but that they are completely and utterly clueless! Compare this to say Dell support who also base theirs in India and it is night and day.
Instead of paying them peanuts and training them to be script reading idiots, actually give them some decent training and make sure they don't have an accent that is so thick, it makes it difficult to understand.
I think at the very least if you are on VIP, then that is what it means. Therefore you should be guaranteed a UK call centre up til midnight. I and others are paying top dollar, the service should reflect that.
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Well said. In principal I find myself agreeing with you except for the VIP bit. A decent support service should be available to all subscribers.