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Risco · 21-08-2011, 16:11

The problem with their call centres is not the fact they are Indian, but that they are completely and utterly clueless! Compare this to say Dell support who also base theirs in India and it is night and day.

Instead of paying them peanuts and training them to be script reading idiots, actually give them some decent training and make sure they don't have an accent that is so thick, it makes it difficult to understand.

I think at the very least if you are on VIP, then that is what it means. Therefore you should be guaranteed a UK call centre up til midnight. I and others are paying top dollar, the service should reflect that.

21-08-2011, 16:11	#23
Risco Inactive Join Date: Sep 2009 Location: Maidstone Services: VIP; BB XL; TiVo 1TB; V+HD Posts: 674	Re: Bypass Indian Call Centers! The problem with their call centres is not the fact they are Indian, but that they are completely and utterly clueless! Compare this to say Dell support who also base theirs in India and it is night and day. Instead of paying them peanuts and training them to be script reading idiots, actually give them some decent training and make sure they don't have an accent that is so thick, it makes it difficult to understand. I think at the very least if you are on VIP, then that is what it means. Therefore you should be guaranteed a UK call centre up til midnight. I and others are paying top dollar, the service should reflect that.