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Peter_ · 21-08-2011, 10:13

If you call in and we find that your modem has failed then we replace it like for like, which means you will receive an Ambit 256 not a hub.

If your Virginmedia supplied router fails and it is still listed on the account then we will send out a replacement D Link DIR615 wireless N router as we no longer supply the Netgear WGR614, again you would not receive a hub.

The only way that you would get a hub is if we send out a technician and he deems that the modem is at fault as they only supply hubs, a technician is only sent out when we are sure the call requires one.

21-08-2011, 10:13	#5
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: WGR614v9 update? If you call in and we find that your modem has failed then we replace it like for like, which means you will receive an Ambit 256 not a hub. If your Virginmedia supplied router fails and it is still listed on the account then we will send out a replacement D Link DIR615 wireless N router as we no longer supply the Netgear WGR614, again you would not receive a hub. The only way that you would get a hub is if we send out a technician and he deems that the modem is at fault as they only supply hubs, a technician is only sent out when we are sure the call requires one.