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IMO it would make more sense for virgin to do it over the phone (is this not the point of the supehub) and if it doesnt work then send out a tech, but 30 to 50 should be a tech visit
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well i agree because not every one will achieve the full speeds or manage to set it up and will need a tech there and also does the tech not have to change something on the green box or do something that you cant do on your own when you go to 50mbit?
But from 20 to 30 they just send you the hub to do it yourself, its not like its hard or anything but i thought the 30 and the 50mbit connections are the same to set up and use the same hub and equipment? so really you should be able to do it yourself just plug in the hub and ring and register the mac adress.. simples
plus it costs vm more to send out the techs to install upgrades for every house i figured was the only reaosn they are sending me the hub instead of sending a tech guy because i read here even the jump from 20 to 30 you would need a tech guy to come and install it