Quote:
Originally Posted by punkrock101
And virgin media charges £40 for that lol  noticed that we are not allowed to say anything bad about the superhub. |
Yup its policy to call the hub a superhub,
---------- Post added at 17:30 ---------- Previous post was at 17:26 ----------
Quote:
Originally Posted by Hugh
Nice to see professionalism and customer service in action........  |
There was a time when we provided a d-link router i'd take pleasure in showing off our wifi services to the customer, which isnt part of the install as virgin doesn't guarantee wifi speeds. Doing a wifi test now causes nothing but pain as the customer expects me to fix it which I cant.
---------- Post added at 17:32 ---------- Previous post was at 17:30 ----------
Quote:
Originally Posted by Robertus
Indeed. Hopefully they don't have many like jb66. I've been nothing short of amazed with his posts on here.
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Hey, least I hand out a dongle
---------- Post added at 17:33 ---------- Previous post was at 17:32 ----------
Quote:
Originally Posted by Nicosia
I thought the 30 to 50 jump you could do online? because i was told the same for the 30 to 50 jump but the scottish lady on the phone today told me they send you the hub and you do it yourself the 20 to 30 jump so maybe they will do the same also for the 30 to 50? but you use the same superhub if i understand correctly on the 30 and 50 connection and everything the same so i would nto see the need for an engineer also? to make sure you get full 50mbit?
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IMO it would make more sense for virgin to do it over the phone (is this not the point of the supehub) and if it doesnt work then send out a tech, but 30 to 50 should be a tech visit