Quote:
Originally Posted by KungFuKitty
Hi all 
Just a quick tid-bit i learnt today when calling VM to change some things around in my own account.. most of you will probably already know but i didn't! so passing this along...
When i called via 150 number pressing (5) for retentions i talked to a bloke who let me know that going through retentions is usually the best way for most things you'll want to do, as you bypass the indian call centers and get straight through to one of the two UK-based ones that arn't usually too busy.
He said they are able to assist you in everything other than Billing and Tech Support, in which case he said it's possible for them to just forward you on to another UK based call center, dodging the indian sites all together!
Thought this might be useful to some of you who find it hard to understand the people in the Indian call centers or simply don't like 'em 
~ KFK. 
P.S: Apologies for wrong section, not sure where it would be suitable! |
that is a very useful tip! I hate getting through to india because i never understand them and 9 times out of ten they dont understand me either and when a tech came round to my house one day he told me that virgin medias biggest complaint is about the indian call centers