Cable Forum - View Single Post - Superhub biggest mistake of my life :( superhub problems

baz007 · 19-08-2011, 20:18

hi all,
i am really unhappy with virgin media. Upgraded my bb to 30mb about 3 months ago, was fine for first few weeks then it just started resetting itself got a replacement and its doing the exact same thing, losing connection resetting itself but speed is fine. Can someone advice what to do because the engineer came over today and the waste of space said everything looks fine and changed some setting, he looked like he cudn't be arsed! I have called virgin like a million times and think my next call will be to disconnect because this is a joke! nothing so super about the 'superhub'. Please look at the stats below:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 232 55616000 Kbits/sec 299000000 Hz 4.8 dBmV 44.7 dB Hybrid
Locked QAM256 233 55616000 Kbits/sec 307000000 Hz 4.8 dBmV 44.1 dB Hybrid
Locked QAM256 234 55616000 Kbits/sec 315000000 Hz 4.0 dBmV 43.9 dB Hybrid
Locked QAM256 235 55616000 Kbits/sec 291000000 Hz 5.0 dBmV 44.6 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 48.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3338
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3337
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

19-08-2011, 20:18	#1
baz007 Inactive Join Date: Aug 2011 Posts: 12	biggest mistake of my life :( superhub problems hi all, i am really unhappy with virgin media. Upgraded my bb to 30mb about 3 months ago, was fine for first few weeks then it just started resetting itself got a replacement and its doing the exact same thing, losing connection resetting itself but speed is fine. Can someone advice what to do because the engineer came over today and the waste of space said everything looks fine and changed some setting, he looked like he cudn't be arsed! I have called virgin like a million times and think my next call will be to disconnect because this is a joke! nothing so super about the 'superhub'. Please look at the stats below: Startup Procedure Procedure Status Comment Acquire Downstream Channel 299000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 232 55616000 Kbits/sec 299000000 Hz 4.8 dBmV 44.7 dB Hybrid Locked QAM256 233 55616000 Kbits/sec 307000000 Hz 4.8 dBmV 44.1 dB Hybrid Locked QAM256 234 55616000 Kbits/sec 315000000 Hz 4.0 dBmV 43.9 dB Hybrid Locked QAM256 235 55616000 Kbits/sec 291000000 Hz 5.0 dBmV 44.6 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 48.7 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Primary Downstream Service Flow Downstream(0) SFID 3338 Max Traffic Rate 33330000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps Primary Upstream Service Flow Upstream(0) SFID 3337 Max Traffic Rate 3333000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort