Finally got a response from VM support forum.
Quote:
Hi blairhoyle,
I can see from our records that you activated your new modem a few days ago. Has this improved the connection?
I have checked the network segment and cannot see any issues with noise or utilisation that would affect your connection.
Kind Regards,
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http://community.virginmedia.com/t5/...t/false/page/2
what now?
I thought the situation had been recognised as a fault?!