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Ignitionnet · 18-08-2011, 18:03

Probably not wise to have this widespread. Get everyone doing this and fairly rapidly retentions get tied up as a glorified switchboard and UK TS/CS get tied up with retentions transfers, eventually retentions get prevented from transferring calls in cases where people genuinely need UK assistance rather than wanting to bypass offshore - not good.

18-08-2011, 18:03	#5
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 48 Posts: 13,995	Re: Bypass Indian Call Centers! Probably not wise to have this widespread. Get everyone doing this and fairly rapidly retentions get tied up as a glorified switchboard and UK TS/CS get tied up with retentions transfers, eventually retentions get prevented from transferring calls in cases where people genuinely need UK assistance rather than wanting to bypass offshore - not good.