Quote:
Originally Posted by mickem01
Hi bud. I live in the FK1 area and have been experiencing similar problems to you. I was trying to watch the new BF3 video on youtube and it was stuttering as it streamed. So I checked my broadband speed. I'm on 20mb package and I am struggling to get 2.2 mbps. I phoned customer support and they checked line and said problem must be in house. Went through various procedures and it was finally decided that it's due to a faulty modem.
I have my doubts as I did a speedtest this afternoon and my speeds were up to just under 16mbps, however, this dropped to just under 3mbps this evening. I hope this isn't the start of constant problems as the service has been quite good so far.
Hope VM is able to fix our problems successfully, and if not, acknowledge that there may indeed be a fault at their end that is affecting the broadband service in the FK1 area. Fingers crossed!
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I had the engineers out and they worked on the street as well.
My new hub arrived today when I was at work so have to rearrange for it to be delivered.
as you can see from my speedtest this morning I was nearing 48meg. The engineer I had was actually a team leader and admitted that my computer was not the problem, checked it against his laptop and my wifes (which is only 6 months old) and they still get the same problems.