[horseman]

Originally Posted by darksun

Hi All,
…..
He suggested talk to customer support either waive the payment for broadband so I can get some ADSL for a few months and maybe come back to virgin later...
….
Arslan

…and of course he offered the all important ubiquitous Fault Ticket reference number to both facilitate your compensation claim and validate his diagnosis?
If not - "Do Not pass Go" - and prepare to enjoy another recursive iteration of over protracted dialogue with another under-skilled/under-trained offshore call centre contractor!