Quote:
Originally Posted by jb66
I love those faults  send a tech with no wifi diagnostic tools or training to swap a hub, promise the customer the tech will sort it out then the tech gets abuse as he leaves the customer with the same service they had in the first place,
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Ah yes well said: the last ditch, lazy, intellectually challenged, heuristically biased, empirical serially threaded mindset of an underskilled act of desperation motivated solely to demonstrate an effort was made irrespective of how technically appropriate.
Fly-by-the-seat-of-their-pants-cowboys - don't yer just love 'em!
So of the remaining 0.48 % of Field support, who else can we insult?
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Rgds - TW
20+yrs customer currently on Vivid 200/20Mbps service tier via SH3(VMDG505) hardware:v10 firm/software: v9.1.1912.304 and/or <cough> others,

provisioned from brig19 Arris E6k (BN3 7Nx node).