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Re: Confusion of services and of upgrading.
unless its cut up and completely knackered I doubt you'll have any issues. If it is incredibly bad then you might want to speak to VM again but even without seeing it I don't think its that bad and you should get what you pay for, do a speedtest and post it alongside your connection stats when you get it. Don't get too stressed out if it plays up, be patient a new firmware should be released soon.
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