Quote:
Originally Posted by Rob
This makes a lot of sense. It is always easier to retain existing customers than recruit new ones. If Virgin Media want to keep growing then they need to hold on to their customer base. That means ensuring we don't think rival platforms are better value.
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To be honest rivals are not better value for money, the only point in switching now is based on 'quality' and that includes customer services however even this is narrowing as they are all becoming the same.
For example by going to TalkTalk for Broadband and Unlimited landline calls including line rental is about £2 per month cheaper than Virgin Media, however, you lose the reliability of Virgin Broadband's speeds also Calling features such as Anonymous Caller Rejection is more expensive than Virgin Media. And finally if you have Virgin TV or Sky TV, it would work out more expensive by taking services from two seperate companies since Virgin TV alone goes up about £5 to £6 per month more without a Virgin phone line.
Comparison:
BT Total Broadband Option 1 with Anytime calls comes to about £28 per month, you get Unlimited Calls to landlines and up to 20MB broadband,however most people will find they get about 7MB or 8MB. It is not unlimited and you get a usage of 10GB.
With Virgin Media you can get the same with unlimited broadband with a more gauranteed speed of 10MB, most customers will find they get about 9MB. The cost of this is about £29 and whatsmore you get inclusive calls to Virgin Mobiles.
Although BT offer 0845 and 0870 calls as inclusive calls, many businesses are migrating to 0843 and 0844 as well as 0871 numbers which are not inclusive and it is possible to ask Virgin Media to add this little extra if it is worth keeping you as a customer at no extra cost, also ask about free caller display!
So you see, there isn't much price difference, Virgin Media have become expensive, but all other providers have too so don't fall for the 'Join now and get 4 months free' offers because when the honeymoon period is over, you will soon see the same or similar bills coming in and you will be left feeling disappointed at the fact that you are paying more for something that you are getting less of!
Then there is the cost and time of switching, you have to think to yourself, is it really worth changing providers?
Don't listen to the rubbish uswitch and comparison sites give out, they are there to make money by you switching and will doing anything to get you to switch!