Quote:
Originally Posted by Zhadnost
I don't think I've ever had a letter detailing a speed upgrade. I don't know how long I've been a customer, but I remember paying £50/month for 1Mbit.
I know someone who is on the tariff that eventually became the 20/30Mbit tariff, who is using an Ambit 100. As you'd expect, he doesn't get close to 10Mbit, and tbh I didn't know that it was still supported on the network.
It doesn't matter how much I tell him to, he won't call up to get it replaced because he's scared that they'll put his bill up. (since his connection speed will be faster than when he signed up for it).
An opt-out email announcement service wouldn't be too much hassle.
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Show him this post then as we will swap out such an old modem such as an NTL100 for free as it has no impact on his bill or contract as Virginmedia own the equipment and its upkeep is Virginmedia's responsibility.
Even if you were disconnecting your services in a fortnight and rang up with a fault we would either send out a replacement modem or a technician as that is included free of charge in your contract.
He could also post on the community forum and a team member will send him one out again for free.