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Re: Vmng300
I've no idea what the true legal position may be but fortunately VM run their company just like a car boot stall. To avoid being ripped off too badly you just need to check the new customer price (after special offers) each year then call retentions and ask them to match it. No need to even threaten leaving as they will do that pretty much on request. Failure to do this may see you paying far more than necessary.
Viable threats to leave will often secure even better deals although as a broadband only customer VM regard me as pretty much the dregs as the CEO made clear in his recent press interview after they lost 36,000 customers in the first half of the year. I found his view of my custom illuminating if not gratifying so most of my comments about them now on various boards take a lot more sceptical and critical line than they used to. Mr. Burkett should bring out a book on how to alienate and lose customers as he seems to be an expert in that.
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