Quote:
Originally Posted by BenJSmyth
Why is it we seem to have similar problems with VM. Firstly the Talk International plan and now this!
I am still waiting for my second £50 credit to arrive on the account. I firstly emailed and got a reply saying I would receive a £100 credit. When I received my bill only £50 was credited, so I called and was told it had now been put through. About a week later (which was about a week ago) I phoned for a third time and was told there were notes on the account for the second credit and that it would definitely get actioned before my next bill. Still nothing though. I shall wait another week then contact them again I think. My bill isn't due to be created until the 25th or so.
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You shouldn't need to wait for your next bill. My credits appeared on 'My Virgin Media' under 'Charges since your last bill'. The first fifty was automatic. the second appeared later in the day that I phoned them.