[angie-64]

Hi I have 2 contracts, one is mine the other is my sons, he went camping last night accidently left his back in the tent to nip to shop, came back tent was trashed and his phone was gone from his bag,
When I took the contract out she asked if I wanted Insurance at £5.99 a month, I said yes, but never heard anything else, I've only just realised that I've never had anything through post regarding insurance, any help appreciated please.
I've tried ringing to report it stolen and get it blocked but I don't think they start work till 7am.
thanks

---------- Post added at 07:37 ---------- Previous post was at 06:58 ----------

Just spoke to the lady, she's blocked the phone, but said she can't see any sign of insurance, I explained that when I took the contact out by phone I opted to have Insurance, I then forgot about it (busy life), she offered a free sim but we don't have a spare phone, she said she would contact the relevant dept about the insurance and get back to me in 3 days.
Should I phone the police to report it? Do I need a crime number for when/if the insurance contact me? There's about 21 month left on the bloomin contract, kids I could ring his neck!
thanks