Cable Forum - View Single Post

hval · 03-08-2011, 20:56

Skie,

I am totally aware of what the NTL network in and around Glasgow is like. I can remember it all being installed, and how appallingly badly the work was carried out. I know how the cabinets were not correctly installed, or sealed as well. I was being diplomatic about VM network. I appear to have more knowledge than Virgin Media as to their woes. They seem to live in a state of denial.

As for customer service. I really, really can not understand Virgin Medias bad attitude to existing customers. They almost seem to deliberately go out of their to antagonise their long term customers. Am I correct in my belief that what is on offer to new customers must also be on offer to existing customers? By law? Everyone knows it is cheaper to maintain customers than to have to get new customers; except, it would appear, Virgin Media.

My biggest suggestion to Virgin Media is to bring their held desk/ call centres back to the UK. My second suggestion would be to treat existing customers as "family" and not take them for granted.

03-08-2011, 20:56	#813
hval Inactive Join Date: Jan 2008 Posts: 29	Re: Vmng300 Skie, I am totally aware of what the NTL network in and around Glasgow is like. I can remember it all being installed, and how appallingly badly the work was carried out. I know how the cabinets were not correctly installed, or sealed as well. I was being diplomatic about VM network. I appear to have more knowledge than Virgin Media as to their woes. They seem to live in a state of denial. As for customer service. I really, really can not understand Virgin Medias bad attitude to existing customers. They almost seem to deliberately go out of their to antagonise their long term customers. Am I correct in my belief that what is on offer to new customers must also be on offer to existing customers? By law? Everyone knows it is cheaper to maintain customers than to have to get new customers; except, it would appear, Virgin Media. My biggest suggestion to Virgin Media is to bring their held desk/ call centres back to the UK. My second suggestion would be to treat existing customers as "family" and not take them for granted.