Quote:
Originally Posted by TheDon
So after getting my refund before this was announced, my next bill has been generated and there's a £50 Tivo credit on there too... obviously the automated one has gone on as well as the one I got earlier.
Tried phoning up to query it but offshore don't seem to have a clue and just kept repeating "yes sir that is correct" seemingly unaware that getting two refunds isn't correct. 3 agents and not one understood what I was getting it.
Going to give up and just wait for VM to figure it out.
|
Me too.
It's their mistake not ours, why waste our time trying to correct their mistake?
If they want to give me a second refund then I will take it, times are tough.