[savvychels]

Right - well next bill is in and a bit frustrated. For those of you who have/had TWO TiVo's installed and rang up to ensure you got the second credit please double and triple check your bill. I was assured (after arguing with the rep that it was NOT an installation refund so I WAS supposed to get £50 per TiVo) that the second refund had been credited, but I am only ever able to access my online bill the week it's released. The rest of the month I cannot access it due to 'website issues' which seems to happen every month. So I had no way of verifying till I got my bill today whether it had actually gone through.

Despite assurances that it had, I only had the single £50 refund. When I called up he had to go back through the notes and saw where it had been approved, but no one had actually bothered to follow through and action it. So he got immediate approval to action it now and apply it to this bill (ie reduce my DD by £50 and 'carry over' a balance to next month's bill where it will balance out).

Again - I appreciate the great service I've been getting when I've been having to call, but I shouldn't have had to call to get the refund for the second TiVo in the first place, and then I shouldn't have had to call AGAIN to get it actually actioned.

I actually DON'T want to moan, but it's the little things...

Anyway, for those of you who had two and were assured you were getting the 2nd refund, just double check