Quote:
Originally Posted by hval
Masque,
Thanks for replying. I shall have to seriously, seriously think that one through. Even though, in all likely hood, I will still be with Virgin Media in one years time, I really do not like using them. Eleven years with Virgin Media have proven to me how really, really bad a customer experience it is. The ability of being able to terminate my VM provision with twenty eight days notice is something I do not dismiss lightly.
If Virgin Media were to offer to upgrade me (I wouldn't even expect the six months at a lower cost) whilst not forcing me to sign a contract I would go for it.
Unfortunately the same extremely poor service can be said for every other Internet provider in the UK.
---------- Post added at 11:04 ---------- Previous post was at 10:58 ----------
BenMcR,
Sorry you are correct. The link you gave me sent me to a page that told me to log on, and wouldn't let me. I missed the link at the top which took me to customer news
I have one of the NTL: 250. Modems. A little blue thing.
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To upgrade will the cost you £30 as you need a Superhub, even I had to pay £30 and I am staff to get the upgrade which I think is well worth the cost.
---------- Post added at 11:47 ---------- Previous post was at 11:46 ----------
Quote:
Originally Posted by theoldbill
I actually concur, I've had two working Cable modems on one account. It was only through 'checking' to see if the first had been suspended that I found it hadn't... and actually continued to work for about 3 months.
VM reps; time and time again you keep saying people can't do things and you're proven pretty much wrong every time. When will you realise that quirky things happen out in the field for whatever reason, whether you like it or not.
EDIT: Unsure why I saw a post from months ago, I thought it was posted today  lol |
Eventually the modem will be removed from your account as yours was and everyone knows that Telford lives in his own fantasy world as no specialist tech can do what he says.
