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Old 03-08-2011, 12:39   #10
Blackened
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Re: Strange one.. Virgin Customer Service call

To be fair, the OP wasn't a complaint about marketing calls - I'm not sure how that might have been lost in the thread.

I was highlighting the fact that VM had called me to tell me that for a few more quid, I could benefit from another package as I made 54 minutes of landline calls, when I had in fact made only 9 mins of calls.

This I consider to be quite a big error margin and worthy of a post.

Anyone not particularly on the ball about their telephone usage might have accepted the offer, when in fact they clearly didn't need to. I thought it was worth a heads-up for any potential recipients of a marketing call along these lines.
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