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hval · 03-08-2011, 07:42

Good morning Nopanic. Thank you for your message. It was very good of you to respond so soon.

BenMcr, thank you for your response. A typical VM response; the customer is always wrong. Zhadnost understood what I meant. Also, If my bank can call me occasionally, I am sure VM could if they really wished to. I don't look at the VM website. It is poorly laid out and overly complex. I find it very difficult to find out any information for existing users; lots for potential customer though. I use Apple products, so don't use the VM website as there is no help for us OS X and Unix system users (this may have changed, but probably hasn't). Any paper information I get is so full of sales bumf and again poorly laid out. It generally goes straight in the bin as it is difficult to find any information that is not buried in sales pitch and incomprehensible Management speak crap.

I can't log on to my account, online, since I am told I am not the account older, even though I am and always have been.

Yes I got those upgrades you talk about. I had to call and chase them up though. Was one of the first with 20 mbs. I never ever got that speed, or any where close. It was at that point I gave up. TV freezing, About 10 mbs on a 20mbs link, three V+ boxes replaced, a rewire, told I had to take two STBs when I only wanted one, a cable install that damaged my house (VM ended up paying towards the repairs). Much more as well. it was then I gave up.

I would love to have a 50mb Internet connection, but am genuinely scared of what VM will do. I don't want to have to sign for a new one year or eighteen month contract either. I am willing to pay for the increased speed, but I really, really want it to work straight away, and not have to struggle and fight with VM to get what I am paying for.

I use the Internet for data transfer, software downloads (e.g. OS X Lion) and upgrades, for YouTube, for learning (e.g. The new Final Cut Pro) by watching videos, for watching programmes on mathematics, for forums, for modifying a website and for emailing and uploading photographs. 10 mbs should do that, but doesn't.

03-08-2011, 07:42	#795
hval Inactive Join Date: Jan 2008 Posts: 29	Re: Vmng300 Good morning Nopanic. Thank you for your message. It was very good of you to respond so soon. BenMcr, thank you for your response. A typical VM response; the customer is always wrong. Zhadnost understood what I meant. Also, If my bank can call me occasionally, I am sure VM could if they really wished to. I don't look at the VM website. It is poorly laid out and overly complex. I find it very difficult to find out any information for existing users; lots for potential customer though. I use Apple products, so don't use the VM website as there is no help for us OS X and Unix system users (this may have changed, but probably hasn't). Any paper information I get is so full of sales bumf and again poorly laid out. It generally goes straight in the bin as it is difficult to find any information that is not buried in sales pitch and incomprehensible Management speak crap. I can't log on to my account, online, since I am told I am not the account older, even though I am and always have been. Yes I got those upgrades you talk about. I had to call and chase them up though. Was one of the first with 20 mbs. I never ever got that speed, or any where close. It was at that point I gave up. TV freezing, About 10 mbs on a 20mbs link, three V+ boxes replaced, a rewire, told I had to take two STBs when I only wanted one, a cable install that damaged my house (VM ended up paying towards the repairs). Much more as well. it was then I gave up. I would love to have a 50mb Internet connection, but am genuinely scared of what VM will do. I don't want to have to sign for a new one year or eighteen month contract either. I am willing to pay for the increased speed, but I really, really want it to work straight away, and not have to struggle and fight with VM to get what I am paying for. I use the Internet for data transfer, software downloads (e.g. OS X Lion) and upgrades, for YouTube, for learning (e.g. The new Final Cut Pro) by watching videos, for watching programmes on mathematics, for forums, for modifying a website and for emailing and uploading photographs. 10 mbs should do that, but doesn't.