Quote:
Originally Posted by hval
Wy has no one from Virgin Media ever called me to say "you are due a new modem" or "we are upgrading you to 20mbs at the same price you pay now, as you have been with us for eleven years"? Maintaining customers is cheaper than buying new ones. There is nothing wrong with admitting to mistakes. How well they are resolved is what is important.
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Sorry but if you had had cable broadband for 11 years then you
will have had broadband speed upgrades 'for the price you pay now'
For instance since 2005, customers who are now on the XL tier went from 3Mbit, to 10Mbit and then 20Mbit
Customers who are now on L when from 2Mbit to 4Mbit and then up to 10Mbit
Customers on BB M (now witdrawn) when from 1Mbit to 2Mbit to 10Mbit
And there were increases before that as well (but I wasn't working for ntl then so not sure what they were
)
Currently everyone is also getting an upload increase
During most upgrades if/when a new modem is required it has been communicated, and a website available for customers to arrange a swap