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Originally Posted by New to cable
My solution....I had a ADSL2+ Line installed and use it for online gaming,VoIP etc. I'm sure VM must be working to sort these problems out. But unfortunately as they won't let me out the contract I have to pay for a VM line and a ADSL line.
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Just cancel your direct debit until they fix it. I did that when T-Mobile stopped covering my house and I had constant no-signal problems. They had several opportunities to fix it but didn't, so in the end I stopped paying since they were no longer supplying the service. They sent a couple of nasty letters, I sent a couple back clearly stating that I would be happy to resume payment once the problem was resolved, and after a while they gave up and went silent.