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Re: Billing errors
Recently jumped ship to BT (well I do work for them now) on pipex and the BT basic pack (I don't use the phone much either).
Apart from having to dial up to connect the ADSL and needing the occasional reboot (usually if the system has been going for some days) I've not had a problem. In fact I'd say come on over, It's much nicer on this side of the fence (and the email works!)
In NTL's defence, CS poeple often have to take what people claim with a pinch of salt due to the amount of people out there who are 'on the fiddle'. On the other hand, a complete denial of the issue and blaiming of the customer (and I've had a few of them myself, to the stage of once being told that 'none of our staff would ever say that sir' after I'd done something based on a CS staff members advice.) is unacceptable.
FYI, NTL have just changed their billing system hence the new account numbers but I'm well clear now and much happier for it. (Although I'd like my termination bill and refund!)
Scarlett.
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