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Re: Charge to report a fault.
There are various "0800 call-through" numbers knocking around, whereby you dial a landline number to be connected to a dialtone, you then call the 0800 from your inclusive allowance. I won't post the numbers on here, but Google for "0800 call through" and at least you can call 080x numbers at landline rates from your mobile.
As for Virgin having their CS on 084x numbers from off-net, well that falls under the banner of 08x misuse generally IMO. A few years ago I did a bit of legwork and found a working 080x number that gets you through to Virgin faults. Combine that with an 0800 call-through number and it's about as good as you're going to get.
Better still would be VM getting an 03x number for CS, but that's just too much like common sense where a PLC is concerned!
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