Quote:
Originally Posted by Donser
Well this explains the mobile offer I got from a virgin sales call. I got offered a sim only deal on a rolling 30 day contract for 600 mins and unlimited texts for £7.32 a month. This was £8 less that the special offer on the virgin website. I see now that they have reduced the price of the sim by the £8 I am paying for my xl phone. I suppose its quite a good way to tying me into staying on the xl plan.
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I took up this offer and never did get the £8 credit off my bill without a phone call to Mobile CS,
In the end I had to go to the CEO office, and they explained that the offer was genuine but as yet IT had not figured out a way to take this £8 off the mobile bill automatically
to get around this they gave me all the £8's in one credit, in my case £64 for the remaining 8 months of the contract, I had got the other 4 £8 by ringing CS up each month
Don't know if it's fixed now but you would have thought IT would have been involved before they started ringing folk to make the offer
