Quote:
Originally Posted by PhlangePhace
Strange, I know, but I'm not sure .... was one of the early ones to be contacted, but my s1 TIVO has been in the loft for a few years, inactive ....
I registered interest in VM-TiVo, as an existing triple-XL customer.... and was contacted in Feb (and paid the £150 or whatever it was) but didn't get installed until April because I had an XLBB to XXLBB upgrade already booked on the system for March and they can't 'load' more than one upgrade on their system (unless its all booked at the same time).
So I was an early adopter, paying the full whack for 1TB box, but I was an existing customer, not a new Virgin customer from the Tivo s1 promotion.
Why, out of interest? Do you think that makes a difference?
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Quote:
Originally Posted by BenMcr
Shouldn't make any difference at all. Everyone that paid £149 for a 1TB TiVo should get a £50 refund
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I think it makes a difference because I have asked repeatedly on many fora for former S1 owners who installed pre-April to come forward and say that they have received this £50 cashback and nobody has done so.
I think that this cashback is ONLY being given to pre-registered, existing customers who all had to wait until April to get installed. It was they that were promised a great deal and never got it. The former S1 owners got a great deal which was two months earlier install.
Ben, you keep using the 'should' word. Surely somewhere in Virgin Media the criterion for this cashback must be known and must be getting applied to billing systems?
IF CUSTOMER PAID £149.95 FOR TIVO ACTIVATION
AND CUSTOMER EQUALS PREREGISTERED NOT S1 OWNER
AND INSTALL IN APRIL OR LATER
APPLY £49.95 CREDIT TO ACCOUNT