Quote:
Originally Posted by denphone
Remember a lot of these customers were low value student customers who will come back when they go back to university later in the year.
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I don't understand this being given as the reason for the loss of customers.
As I understand it, the min contract is for one year. If a student starts in September/October, therefore, their contract runs until August/September.
I know they used to offer students a shorter contract with a deal using the old analogue boxes when they were available, but AFAIK this has been discontinued.