Cable Forum - View Single Post - Virgin Media Notification of Second Quarter 2011 Results

spych102 · 28-07-2011, 12:32

Awesome Ignitionnet thanks for the figures. Looking at the BT figures and at Sky's last 2010 annual report they both seem to be adding customers in the hundreds of thousands. They are simply in a different league to VM as far as adding market share goes.

OK, I accept that landline phone prices are excessive and broadband is already good value, especially for speed freaks like you and me. Many customers though see VM making those charges in the same way that they see Ryanair charging extra for baggage (how dare they!) and I think that generally that kind of attitude in companies only adds to the cynicism you see amongst the Money Savings Expert folk.

Do you think the quality of broadband is part of the customer drain?

28-07-2011, 12:32	#33
spych102 Inactive Join Date: Jul 2011 Posts: 7	Re: Virgin Media Notification of Second Quarter 2011 Results Awesome Ignitionnet thanks for the figures. Looking at the BT figures and at Sky's last 2010 annual report they both seem to be adding customers in the hundreds of thousands. They are simply in a different league to VM as far as adding market share goes. OK, I accept that landline phone prices are excessive and broadband is already good value, especially for speed freaks like you and me. Many customers though see VM making those charges in the same way that they see Ryanair charging extra for baggage (how dare they!) and I think that generally that kind of attitude in companies only adds to the cynicism you see amongst the Money Savings Expert folk. Do you think the quality of broadband is part of the customer drain?