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nffc · 25-07-2011, 19:35

True but I don't see how they should have to unless the call is going to be needlessly lengthy. After all that then costs them to ring a mobile and if they did that to everyone, then they would end up needing to increase how much the service cost to cover all the phone bills.

Total outage should be clear cut anyway - maybe you might need to reboot a modem or STB, and they'd probably check if there was an area fault.

The main issue why it would cost so much is because 08/09 (yeah even 0800 isn't in my contract) numbers cost on mobiles, more so than landlines, and faults is (I think) still free from a VM phone. The key is (if you can) finding an 01/02 number because at least that will be included in your minutes.

Thing is, the fundamental issue still needs to be addressed - that you have a fault and need to notify VM, so that they are able to fix it. Which would usually involve making the call in the first place.

25-07-2011, 19:35	#4
nffc cf.mega poster Join Date: Jul 2004 Location: chavvy Nottingham Age: 41 Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air Posts: 7,452	Re: Charge to report a fault. True but I don't see how they should have to unless the call is going to be needlessly lengthy. After all that then costs them to ring a mobile and if they did that to everyone, then they would end up needing to increase how much the service cost to cover all the phone bills. Total outage should be clear cut anyway - maybe you might need to reboot a modem or STB, and they'd probably check if there was an area fault. The main issue why it would cost so much is because 08/09 (yeah even 0800 isn't in my contract) numbers cost on mobiles, more so than landlines, and faults is (I think) still free from a VM phone. The key is (if you can) finding an 01/02 number because at least that will be included in your minutes. Thing is, the fundamental issue still needs to be addressed - that you have a fault and need to notify VM, so that they are able to fix it. Which would usually involve making the call in the first place. __________________