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mypalpop · 23-07-2011, 21:20

Hello folks,

Was wondering if I could ask you guys for some objective advice.

I have had a 500gb tivo box since May. I'm delighted with the versitility of the box. Remote record, the larger hard drive, you-tube etc have all been a bit of a boon.

My main problem is its technical faults. I have spoken to VM cs about them and they have assured me that they are normal and will be addressed an a major box update in September.

I'm a bit skeptical however, that they are "normal" and I'm a little worried that my box is, well, a bit of a duff......

1) I have to reset once every 2-3 days, due to freeze ups.
2) Every few hours, my picture will flash, I'll get a screen of static and then I'll get the dreaded HDMI not detected message and no sound. I then have to switch my telly off and then on and change channel on the tivo for sound to reappear. This drives me mad.
3) EPG is not linking to catch up properly (although I think this is a general problem).
4) Sometimes when I go to my recordings, the red circle comes up and stays there for up to 5 mins.

I'm not one of life's complainers, but I think its a bit much for them to say that its a software rather than a hardware issue and there is nothing they can do for me until September.

They did give me a £10 credit for which I thank them, but do you agree with their position? Should I just wait until the update or demand a new box?

23-07-2011, 21:20	#1
mypalpop Inactive Join Date: Jul 2011 Posts: 19	Tivo - Have I been palmed off? Hello folks, Was wondering if I could ask you guys for some objective advice. I have had a 500gb tivo box since May. I'm delighted with the versitility of the box. Remote record, the larger hard drive, you-tube etc have all been a bit of a boon. My main problem is its technical faults. I have spoken to VM cs about them and they have assured me that they are normal and will be addressed an a major box update in September. I'm a bit skeptical however, that they are "normal" and I'm a little worried that my box is, well, a bit of a duff...... 1) I have to reset once every 2-3 days, due to freeze ups. 2) Every few hours, my picture will flash, I'll get a screen of static and then I'll get the dreaded HDMI not detected message and no sound. I then have to switch my telly off and then on and change channel on the tivo for sound to reappear. This drives me mad. 3) EPG is not linking to catch up properly (although I think this is a general problem). 4) Sometimes when I go to my recordings, the red circle comes up and stays there for up to 5 mins. I'm not one of life's complainers, but I think its a bit much for them to say that its a software rather than a hardware issue and there is nothing they can do for me until September. They did give me a £10 credit for which I thank them, but do you agree with their position? Should I just wait until the update or demand a new box?