Cable Forum - View Single Post - Superhub Superhub factory resetting itself

Octimon · 17-07-2011, 12:29

Hub number 4 on its way

Funny, how the first 2 times I called I was told it was a known fault but this time I had to spend 1/2 an hour on the phone explaining things before I was told "we have not come across this before all we can do is escalate it to Network and send you another"

Email also on its way to CEO office as this is just intolerable service.

They provide me a V+ box but don't dictate my telly, they provide a phone connection but don't dictate what phones I use so what gives them the right to dicate how I network my kit?

17-07-2011, 12:29	#9
Octimon Inactive Join Date: Dec 2004 Location: Glasgow Services: BB XXL - but only by rebooting every other day; TV XL - with a shiny new HD box and On Demand is s Posts: 108	Re: Superhub factory resetting itself Hub number 4 on its way Funny, how the first 2 times I called I was told it was a known fault but this time I had to spend 1/2 an hour on the phone explaining things before I was told "we have not come across this before all we can do is escalate it to Network and send you another" Email also on its way to CEO office as this is just intolerable service. They provide me a V+ box but don't dictate my telly, they provide a phone connection but don't dictate what phones I use so what gives them the right to dicate how I network my kit?