Quote:
Originally Posted by BenMcr
Don't think that's really fair. Virgin have emailed all customers who paid the higher price, as you've found out yourself
What else would you expect them to do?
If someone 'hasn't a clue what's going on' then they'll be pleasently pleased when they get the refund on one of the next two bills
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Please note I gave them credit for catching on quicker this time - and I said 'struggling' not failing. And as for the rest of the services I give them top marks - even the overseas CS has been extremely helpful and on the ball with anything I've been dealing with since January. I know that's not necessarily other people's experiences, but I'm actually trying to give credit where it's due.
Alwaysbear kind of made the point for me - if they were going to do it they should have pre-empted it with the email, not sent the email as what appeared to be an afterthought - even if it wasn't.
All I was saying. And as a side point I said about this forum and the members and how much great info and support we get from here - even at times when VM CS on the front lines don't know the answer.
But all in all things have improved and you won't find me changing from VM unless something disastrous happens to finances in future. While I have a choice - it's VM all the way! They have come on in leaps and bounds.