Quote:
Originally Posted by BenMcr
Don't think that's really fair. Virgin have emailed all customers who paid the higher price, as you've found out yourself
What else would you expect them to do?
If someone 'hasn't a clue what's going on' then they'll be pleasently pleased when they get the refund on one of the next two bills
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But why do VM wait until people start complaining before they do anything, they need to be more proactive and see these things coming. If they did indeed intend to refund customers who did pay the full price for TiVo they should have sent the email to the refunded customers the day they announced the price reduction. It is unnecessary bad publicity that can be avoided.