Quote:
Originally Posted by savvychels
I'm so grateful to this forum and the people (or most of them) on it - what do other people do who don't come here or don't have a clue what's going on??
Definitely VM is getting better in a lot of areas (in my opinion) and they did catch this one quicker than the last couple of potential fiascos, but they really do need to work on communication. From my recent experience since January customer service both local and abroad have been really helpful and no issues at all, but communication is where they're still struggling IMO
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Don't think that's really fair. Virgin have emailed all customers who paid the higher price, as you've found out yourself
What else would you expect them to do?
If someone 'hasn't a clue what's going on' then they'll be pleasently pleased when they get the refund on one of the next two bills