[savvychels]

Oh my gosh go away for three weeks and come back to all this!!?? I think I've figured out the 'why' of the rebate from some of the links in the thread. I purchased 2 Tivo's installed on the 15th April. Looks like someone has confirmed that if two installed then £100 refund onto bill.

I've just found the email in my inbox from the 6th, but it only mentions a £50 rebate - should I call and confirm that it will be two?

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edit to add I decided to call anyway, and has been confirmed that it is pending for two boxes on my account to go through soon.

I'm so grateful to this forum and the people (or most of them) on it - what do other people do who don't come here or don't have a clue what's going on??

Definitely VM is getting better in a lot of areas (in my opinion) and they did catch this one quicker than the last couple of potential fiascos, but they really do need to work on communication. From my recent experience since January customer service both local and abroad have been really helpful and no issues at all, but communication is where they're still struggling IMO