Went into the VM shop in Norwich yesterday to upgrade my V+ to a 500g Tivo and was told £49.95 for the box with free install and an extra £3 a month which I was happy with. However when the young lady phoned the order through I was told I'd lose my loyalty discount. Currently paying £40.99 a month for XL TV and M Phone and Broadband. Was told I'd have to pay the full bundle price of £51.90 plus the £3 Tivo charge.
I rejected this! and the lady in the shop advised me to phone CS myself, which I done which I got home. Spoke to a very helpfully lady who agreed I could keep my current discount as long a I started a new contract. Tivo is being fitted Thursday afternoon and I'm a happy customer
