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Originally Posted by BenMcr
We shall have to agree to disagree on the benefit of reducing customer frustration.
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I don't think we have done. I agree that customer frustration in respect of making two pieces of hardware work together should try to be reduced and I can see that the Superhub was designed to try to do that. Obviously the designers have
also frustrated other customers, at the moment, by not offering bridge mode so those wanting to upgrade for better speed are required to reconfigure the way their other network equipment works. The possibility of that appeared not to occur to Virgin Media at the time, which seems to point to lack of customer consultation (i.e. a mistake) or hoping that nobody would miss bridge mode capabilities (as offered by a modem) which is pushing customers to conform to a more controlled experience for all manner of possible reasons (including reducing technical issues).
Quote:
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I can't comment on things in which I had no involvement.
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Well you already commented that you think the Superhub should have had bridge mode since day one, so you can in some respects. What you probably mean is you cannot comment on why you weren't involved in the Superhub design
because you weren't consulted! Could you possibly find out what consultation with customers was done, if any, and why you, who work for VM and have a good idea of the opinions of many customers via the forums, weren't consulted and let us know (if you're allowed to)?
