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Originally Posted by davidthornton
When I said "besides the technical support savings arguement" (or words to that effect) I was referring to exactly what you have exampled here. Reducing customer issues immediately after install is, as far as I am concerned, a part of providing technical support savings.  |
We shall have to agree to disagree on the benefit of reducing customer frustration.
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I'd like to know what customer consultation, if any, occured regarding what customers might have wanted from the Superhub. Perhaps there wasn't any because VM made an assumption that most people wanted a combined modem/router which didn't support bridge mode?
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I can't comment on things in which I had no involvement.