Quote:
Originally Posted by BenMcr
Yes, but it's not forcing people to change. The higher speeds are advertised before people choose to change as coming the with SuperHub. The SuperHub is advertised as being an all in one device, therefore should factor into the choice that a customer makes as to whether they want to upgrade to or not.
However what has been happening is that people are upgrading to products that are advertised as coming with the SuperHub and then complaining that they got a SuperHub.
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Yes it's all published beforehand but if one wishes to go beyond 20Mbit with VM, save for those who have a VMNG300 for whatever reason, one is
required/obliged to change from a modem-only to a router which will eventually also offer a modem-only mode. Most people know that faster speeds will be a
requirement for being able to engage in many Internet related activities that are or will be considered "everyday". VM are offering these speeds on condition that customers take this equipment which currently functions, and was always
originally intended to function, quite differently to the equipment that customers have been connecting to VM with in the past, putting aside whether VM threw in a router with an older modem or not.
Given that it is likely that VM either decided they didn't want customers to continue using bridge mode when they originally designed the Superhub, but are relenting and offering this in a future firmware, or didn't do any research about how many wanted just a modem so they could continue using their own equipment, the company would have been pretty stumped if the majority of customers had said "no thanks" and stayed on DOCSIS 2 speeds or 50Mbit with a VMNG300,
because they didn't want a Superhub. VM must have had a pretty good idea that that wasn't going to happen when they revised their Internet offerings to only offer the Superhub (in it's present guise) with the faster speeds. So given this assumption by VM that increased speeds outweighed everything else, in terms of how most customers perceive things, and also given that it might not have been clear to everyone upgrading their speed that the Superhub wouldn't function in modem-only mode, I do feel that by only offering the Superhub as a technical solution VM are forcing this change on customers
at least to some degree. I hope you can appreciate my point.
Thanks. Any ideas which UBRs this is occuring on?