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Originally Posted by kwikbreaks
Not necessarily - there can be a lot more disparity between ADSL and VDSL than there is between tiers on cable. You don't have to be a "power user" to want better than the 512Kbps which some get on long lines.
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I think those upgrading to either the 50/100MB services either do it because it just sounds good or they have a need/use for it, e.g. downloading large *nix iso's
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I went through the CEO Office. One of my points was that the promised firmware upgrade was already very overdue and on past form I had little faith that it would fix the routing and WiFi problems anyway. I also pointed out that modem mode simply gives you an oversized and probably power inefficient modem so why not send me a proper modem if they had any left. I got a VMNG300 in the post.
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When I got in touch with them, they we're fantastic, completely understanding of the issue and very willing to resolve it during the first phone call the end result got my VMNG300 delivered next day.
Nothing wrong with contacting the CEO/office as a paying customer you have the right to a certain level of service if it falls below what you deem acceptable get in touch with them, personally outside the 50/100MB dedicated team (who also recommended contacting the CEOs office), folk who I got in touch with we're less then impressive.
Quote:
Originally Posted by theoldbill
... and I got put onto firmware with Modem Mode.
Hope this helps.
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How's that working out for you,