Quote:
Originally Posted by vmfriend
I'm assuming you have intimate knowledge regarding the relationship between Netgear and Virgin and who or whom made what decisions ?
|
It's been discussed at length by VM employees and those who are generally highly technically adept. We know which original Netgear product the superhub is based on, and that it's more or less the same hardware in a custom case with VM branded firmware.
The firmware seems to be the cause of the many problems. I still have the inkling that if it is possible to reflash with original CG3101D firmware it might work correctly, but that with the original firmware it won't connect to the CMTS in the headends. VM are literally between a rock and a hard place.
The thing is, the solution would be to order a new batch of VMNG300s as a stopgap, but for whatever reason this hasn't been done, so a lot of people are in the situation where they get better service with an Ambit 256 on 20Mb than they would with a superhub on 30/50/100Mbps which IMO makes no sense at all. Badgering the CEO's office for a beta bridge mode on your superhub is such a drastic measure, and makes every tier of support below them look incompetent.