[erik99]

i was talking to dezzo about all this in pm. dezzo suggested a claim indemnity form from the bank, but thinking it over that isnt going to work

an indemnity form is to claim back money released when DDs are taken in error. from the Nov17th copy of the bill i see that someone at NTL loaded the following credits onto the Nov bill:

28.19 26/08 - 17/09
37.99 18/09 - 17/10
37.99 18/10-17/11
(above credits are for DDs taken in error for BB fom my bank account in previous months)

i dont live at that address, and it isnt my account. someone at NTL loaded the money they debited from MY bank account in error onto my folks account for them to spend on services. its now more messy than when i first called NTL about it!!

it would be great if ALL the charges that were taken from my bank account from june onwards were put BACK into my bank account, (this includes money that was debited for telephone and tv). OR if it could be managed by NTL loading £286 of credit onto my account, then loading £286 of debit on to my folks account that would also be great.

this is what im going to try to do. first step in getting that done is to send another account name change form to NTL (recorded delivery this time) to get them to change the name on the account.

this and the problems NTL created in deleting my old account has taken over 3 weeks of my life so far. who can i complain to in writing?