Quote:
Originally Posted by Chad
Not bad from Virgin, only took them 2 days to resolve the problem. Whilst there are claims Virgin planned to do this all along, why leave it until hundreds complain before making the announcement? Surely Virgin should have made this announcement at the same time as the new prices were revealed?
Credit to Virgin for addressing the issue however when will they ever learn the value of communicating info to their customers up front? Hopefully one day Virgin will be on the same page as their customers.
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That is a big problem for VM. They are not proactive! they could save themselves so much grief if they thought things through.