Thread: TiVo Is the TiVo charge now £3 per month on all TV packs?
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Old 04-07-2011, 17:44   #177
TheDon
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Re: Is the TiVo charge now £3 per month on all TV packs?
Quote:
Originally Posted by DaBoz View Post
So if we call to complain and get £50 back, are we logged as a complainer who phones up to get cash off their deal?

Some companies black flag customers who use these tactics, bit like going through retentions to get price reductions.

I don't like the idea of moaning in order to get £50 back, if VM feel I am entitled to it.

Boz
Couldn't give a toss if I'm listed as a complainer.
She did mention that she'd spoke to me a year ago when I complained about VIP no longer being very special, so there are definitely notes put on your account when you contact them. But so what? What are they going to do? Refuse to give you an offer because you called them out on things in the past?

If VM feel you're entitled to it and are prepared to instantly refund and acknowledge that people will be a bit annoyed with it, then I can't see them holding it against you. If anything not complaining could get you flagged as a customer that can easily be ripped off
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