Quote:
Originally Posted by TheDon
Just had a call back from VM after complaining, £50 credited to my account, my love for VM and Tivo is restored.
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So if we call to complain and get £50 back, are we logged as a complainer who phones up to get cash off their deal?
Some companies black flag customers who use these tactics, bit like going through retentions to get price reductions.
I don't like the idea of moaning in order to get £50 back, if VM feel I am entitled to it.
Boz